Last Updated: January 1st, 2025

At HSC Hardware Online, we are committed to delivering your orders quickly, safely, and efficiently. Given the nature of our hardware and plumbing supplies, including bulky or heavy items, shipping requirements may vary. Please read this Shipping Policy carefully to understand how we handle delivery and what to expect when purchasing from us.

1. Shipping Areas

We currently ship throughout Australia.

2. Shipping Rates

• Standard Items: Shipping costs are calculated at checkout based on the weight, size, and delivery location of your order.
• Bulky or Oversized Items: Due to the size or weight of certain items (e.g., large tools, heavy construction materials), additional shipping fees may apply. You may need to contact us prior to purchase to confirm availability and delivery costs.

We strive to offer competitive rates and will provide an accurate shipping estimate wherever possible.

3. Processing Times

• Orders are processed and dispatched within 1-2 business days.
• Orders placed on weekends or public holidays will be processed the next business day.

Once dispatched, you will receive an email confirmation with your tracking information.

4. Delivery Times

• Standard Shipping: Estimated delivery within 3-7 business days depending on your location.
• Bulky or Special Orders: Delivery times may vary. For these orders, we will discuss timeframes directly with you during order confirmation.

While we aim to deliver within the stated timeframes, delays may occur due to factors outside our control, such as carrier delays or extreme weather conditions.

5. Bulky & Heavy Items

Some products, such as power tools, construction materials, or heavy hardware items, may require specialized shipping arrangements:

• Before Purchase: For bulky or oversized items, please contact us at [email protected] or call 0418 379 902 for a shipping quote.
• Delivery Requirements: Bulky items may require forklift access or assistance for unloading upon arrival. Please inform us of any special requirements for your delivery location.

6. In-Store Pickup

For local customers, we offer a free in-store pickup option:

• Pickup Location: 199 William St, St Albans Victoria 3021
• Pickup Times: Monday to Friday, 9:00 AM – 5:00 PM
• You will receive a notification when your order is ready for pickup.

Please bring a copy of your order confirmation and photo identification when collecting your items.

7. Damaged or Lost Shipments

We take great care in packaging your items. However, if your order arrives damaged or is missing, please follow these steps:

• Damaged Orders: Contact us immediately at [email protected] or call 0418 379 902 with your order number and photos of the damage.
• Lost Orders: If your order does not arrive within the estimated delivery timeframe, contact us, and we will assist in tracking your shipment.

We will work with you to resolve the issue promptly.

8. Shipping Restrictions

• Hazardous materials, such as certain chemicals or flammable items, may have restrictions on delivery locations.
• Orders to remote or rural areas may incur additional shipping charges or longer delivery times.

9. Contact Us

If you have any questions or need assistance with shipping, please contact our team:

HSC Hardware Online
Address: 199 William St, St Albans Victoria 3021
Email: [email protected]
Phone: 0418 379 902

We appreciate your understanding and cooperation as we aim to provide the best possible shipping experience for all our customers.