Refund Policy

Last Updated: January 1st, 2025

At HSC Hardware Online, we want you to be completely satisfied with your purchase. If you're not happy with an item, we’re here to help.

1. Returns

• Items can be returned within 30 days of purchase.
• To be eligible for a return:
  • The item must be unused and in its original packaging.
  • Proof of purchase (receipt or order confirmation) must be provided.
• Non-Returnable Items:
  • Custom or special-order products.
  • Gift cards.
  • Items damaged due to misuse.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to your original payment method within 5-7 business days.
• Shipping costs are non-refundable unless the item was damaged or defective.

3. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us immediately at [email protected].

4. Shipping for Returns

• Customers are responsible for return shipping costs unless the item was damaged or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We’ll arrange a replacement or refund at no additional cost.

6. How to Start a Return

To initiate a return, contact our support team at:
Email: [email protected]
Phone: 0418 379 902

We will provide instructions and a return shipping address.

Contact Us
If you have questions about our Refund Policy, reach out to:
HSC Hardware Online
Address: 199 William St, St Albans Victoria 3021
Email: [email protected]
Phone: 0418 379 902